We understand how challenging it can be to have no traffic on your ClickPatrol dashboard.

Here’s a quick checklist you can use to solve this issue.

Check if your ClickPatrol tracking template is implemented in Google ads
To do this;

Sign in to your Google Ads settings
Navigate to account settings
Check if clckptrl.com is in the tracking template field.

If not, add your ClickPatrol tracking template
To do this;

Log on to your ClickPatrol dashboard
Navigate to configuration
Click on Tracker; here, you’ll find the tracking template
Copy the tracking template and paste it into Google Ads

If you have other tracking templates installed on (Campaign / Adgroup or Ad level) combine them with your ClickPatrol tracking template

To do this:

Visit https://clickpatrol.com/trackingtemplate.php
Paste your ClickPatrol tracking template in step 1
Paste the current tracking template in step 2
Click Submit
Copy the now combined tracking template and paste it into the tracking template field on your Google Ads account.

Note:

Only tracking templates from platforms like ClickPatrol and HubSpot should be merged together using the above guide. Do not combine UTM parameters or other types of tracking elements with these templates.

Using UTM Parameters

If you’re using UTM parameters to track specific campaigns, you need to use the Final URL Suffix option instead of merging them with your tracking template. This ensures that your UTM parameters are added properly without disrupting your tracking setup. You can refer to Google’s guide on Final URL Suffix for more information.

Check if you have had traffic in your Google ads since implementation:

Double-check your Google ads data to see if your campaign has received any clicks since you implemented our tool.
Check the date in your dashboard:

If you’ve tried all of the above, and nothing works, check that the date and time on your computer are accurate.

If this knowledge base article doesn't resolve your issue, feel free to explore our other articles. If you still need assistance, don't hesitate to contact us for further support.

How to troubleshoot your ClickPatrol dashboard not showing any traffic